Terms and Conditions

For a sportsbook to operate legally within Pakistan, it must adhere to specific regulatory requirements. S9 Game is both an officially licensed and registered online bookmaker and a company that aligns with both international and local betting regulations. To ensure that users adhere to legal standards and that the S9 Game site and mobile app provide a secure environment, the administration has established comprehensive terms and conditions. This document outlines essential rules, requirements for Pakistani users, and their rights and responsibilities.

S9 Game Pakistan regularly reviews industry trends and may update certain provisions and documents periodically. Users will be notified of these changes in advance via their registered email addresses. It is highly recommended that users periodically review the relevant sections on the website to stay informed and avoid any potential misunderstandings.

Key Definitions

To ensure clarity and proper compliance, users should understand the following key terms used in this document and on the official website:

  • Bet – an agreement between S9 Game and the user based on the outcome of a particular event.
  • Outcome – the result of a sporting event on which a bet has been placed.
  • Bettor – an individual who has registered with S9 Game and utilizes its services on the website or mobile app.
  • Cancel Bet – a feature that voids a bet, meaning it will not be processed or paid out.
  • Regular Time – the official duration of a sporting event, including any time added by the referee. Extra time, overtime, penalty series, and shootouts are excluded.

Bets, Results, and Payments

S9 Game focuses on competitive events, which are the most popular on the site. Users unfamiliar with the betting rules may encounter issues. The following norms govern the betting procedure:

  • Bets are settled based on data received from the processing center.
  • After winnings are credited, bettors should verify the accuracy of their calculations. Any discrepancies must be reported to customer support within 10 working days.
  • A bet is considered successful if all predicted outcomes are correct.
  • If S9 Game suspects fraudulent activity or prior knowledge of match results, winnings may be forfeited, and the bettor’s account could be suspended.
  • Incorrect odds provided by S9 Game will lead to bets being recalculated using the corrected odds.
  • Only registered users who have completed all necessary procedures can place bets.
  • Bets should only be placed within the available account balance.
  • Bets must be placed before the start of the match, except for live betting.
  • If the bookmaker publishes incorrect results, bets will be recalculated based on the official results from the television broadcast.
  • Bettors should verify match start times both on the platform and from independent sources.

Profile Creation - Requirements

Before engaging in betting or utilizing S9 Game features, users must complete the registration process. They should ensure they meet the following requirements:

  • Users must be at least 18 years old in compliance with Pakistani law.
  • Residents of certain countries, including the USA, Canada, the UK, Spain, Latvia, Lithuania, Albania, Switzerland, Italy, the Netherlands, Jamaica, North Korea, Malta, and Panama, are not eligible to create an account.

Registration Process

If users meet the above criteria, they can proceed with registration via the official website or mobile app. To avoid complications, users should be aware of the following guidelines:

  • Registration can be completed either with one click or through email.
  • For email registration, users must provide accurate and truthful information in all required fields.
  • To verify the user’s identity and data, S9 Game may request necessary documents.
  • Each player is permitted to have only one account with S9 Game. Violation of this rule will result in account suspension.
  • Users should keep their login credentials secure and not share them with third parties.

Prohibited Actions

Once registered, users can enjoy betting however, certain actions are strictly prohibited on the site:

  • Using the platform for money laundering, fraud, or funding terrorism.
  • Collaborating with others to deceive the bookmaker or gain unfair advantages.
  • Abusing or insulting other players or company staff.
  • Employing malware to disrupt the website’s functionality.
  • Using stolen payment methods for transactions.
  • Copying and distributing intellectual property for commercial gain.

Violating these rules may lead to temporary suspension of the user’s account. In severe cases, management may involve law enforcement.

Disputes and Complaints

S9 Game offers 24/7 customer support staffed with skilled professionals ready to address any issues. Players can contact support for:

  • Violations of their rights.
  • Disputes regarding match results.
  • Issues with specific procedures.

Users should reach out via email for support. Complaints will be reviewed within 14 days, and evidence may be requested. Complex cases requiring further investigation may take up to 30 days for a resolution.